IYCART Support Policy

Introduction

IYCART is committed to providing our users, vendors, and other stakeholders with comprehensive and timely support. This policy outlines our commitment to providing exceptional customer service and ensuring that all parties have access to the resources they need to succeed on our platform.

User Support

IYCART offers a variety of support options for our users, including:

• Knowledge Base: Our online knowledge base is a valuable resource for finding answers to common questions and troubleshooting issues.
• FAQ: Our FAQ section provides answers to frequently asked questions about our platform, policies, and procedures.
• Email Support: Our customer service team is available to answer your questions and resolve your issues via email.
• Live Chat: Our live chat feature allows you to connect with a customer service representative in real-time for immediate assistance.
• Phone Support: For more complex issues, our phone support team is available to provide assistance over the phone.

Vendor Support

IYCART offers dedicated support for our vendors, including:

• Vendor Onboarding: We provide comprehensive onboarding support to help new vendors get up and running on our platform.
• Vendor Portal: Our vendor portal provides vendors with access to a variety of resources, including product management tools, order tracking, and performance analytics.
• Vendor Support Team: Our vendor support team is available to answer your questions and resolve your issues via phone, email, and live chat.

Agency Support

IYCART offers dedicated support for agencies that work with our vendors, including:

• Agency Onboarding: We provide onboarding support to help new agencies get up to speed on our platform and vendor management processes.
• Agency Portal: Our agency portal provides agencies with access to a variety of resources, including vendor performance analytics, marketing materials, and training resources.
• Agency Support Team: Our agency support team is available to answer your questions and resolve your issues via phone, email, and live chat.

Service Level Agreements (SLAs)

IYCART is committed to providing timely and effective support to our users, vendors, and agencies. We have established service level agreements (SLAs) for each type of support to ensure that your issues are resolved promptly.

Continuous Improvement

We are constantly striving to improve our support services. We regularly solicit feedback from our users, vendors, and agencies to identify areas for improvement. We also use data and analytics to track our performance and ensure that we are meeting our SLAs.

Contact Us

If you have any questions about our support policy or would like to contact our support team, please visit our support portal or contact us at [email protected]