IYCART Return Policy

Our Commitment to Customer Satisfaction

At IYCART, we are committed to providing our customers with a seamless and enjoyable shopping experience. We understand that you may need to return or exchange an item for various reasons, and we want to make this process as simple and convenient as possible. This Return Policy outlines the terms and conditions for returning or exchanging items purchased on our Platform.

Eligibility for Returns and Exchanges

You can return or exchange items purchased on our Platform within 5 days of purchase for internal delivery and 30 days for foreign delivery. To be eligible for a return or exchange, items must be in their original condition, with all tags and packaging intact. Items that have been used, damaged, or altered are not eligible for return or exchange.

Exceptions to Return and Exchange Policy

There are a few exceptions to our Return and Exchange Policy. These exceptions include:

• Sale Items: Sale items are final sale and cannot be returned or exchanged.
• Gift Cards: Gift cards cannot be returned or exchanged.
• Digital Products: Digital products, such as ebooks and software, are not eligible for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact Customer Service: Contact our customer service team at info@iycart.com or call us at +233 209 049 147.
2. Provide Order Details: Provide your order number, email address, and the reason for your return or exchange.
3. Receive Return Authorization: You will receive a return authorization number (RMA) and instructions on how to return the item.

Shipping Costs for Returns

You are responsible for paying the shipping costs for returning items. We recommend using a trackable shipping method and insuring your package for the full value of the item.

Refunds and Exchanges

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If the item is eligible for a refund, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

If the item is eligible for an exchange, we will ship the replacement item to you within 3-5 business days.

International Returns

We accept international returns. To return an item from outside the United States, please contact our customer service team for instructions. You will be responsible for paying the international shipping costs for returning the item.

Payment Processing for Refunds

Refunds will be processed to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.

Shipment Tracking for Returns

You can track the status of your returned item using the tracking number provided by the shipping carrier. Please allow up to 10 business days for your return to be processed.

Necessary Information for Compliance with International Standards

To comply with international standards, we have taken the following measures:

• We provide clear and concise information about our return policy on our website.
• We make it easy for customers to initiate a return or exchange.
• We process refunds and exchanges promptly.
• We comply with all applicable data privacy laws and regulations.

Contact Us

If you have any questions about our Return Policy, please contact our customer service team at info@iycart.com or call us at +233 209 049 147.